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The figure presents two related information about Ashdown Museum for two separate years, that is before and after renovation. Firstly, it shows how many people visited the museum and secondly how positive they were after doing so. At first look, it can be obviously seen that not only have the Ashdown Museum visitor statistics risen dramatically from 74000 to 92000 persons, but also the level of satisfaction. The proportion of visitors who were satisfied and very satisfied in the year before refurbishment totally were 45 per cent, 30 per cent and 15 per cent respectively, while those of the year after renewing were 75 per cent altogether, that is 40 and 35 per cent in the same order. Another data which can be fetched from the chart is the percentage of visitors who did not respond to the surveys remained at the five per cent in those two periods. Moreover, whereas visitor dissatisfaction shows a marked decrease from 40 to 15 per cent, the museum experienced a five-percent-decline in the share of those who were very dissatisfied. In overall, although renovation lead to just five per cent reduction in the proportion of the Ashdown Museum visitors who were very dissatisfied, the total share of those who were satisfied and very satisfied had an extremely considerable / considerably positive increase from 45 to 75 per cent, besides escalation of the number of visitors.

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